Support

Need help with Dyad: Couple Questions Game? Email support@svitlolabs.com and we'll normally reply within one to two business days.

How do I restore my subscription?

Dyad is currently free and has no in-app purchases, so there is nothing to restore. If paid features are added later, a Restore Purchases button will appear in Settings, and you will be able to manage them in Apple Account subscription settings. Deleting the App does not cancel a subscription.

How do I delete my data?

In the App, open Settings → Delete my data, review what will be removed, and confirm. This removes the content you created, your settings, and cached entitlement data from the device. It does not cancel a subscription or erase Apple's purchase history. Content you already saved to Photos or sent to another app must be deleted from those destinations separately. See the Privacy Policy for retention details.

How do I report inappropriate content?

Email support@svitlolabs.com with a concise description and enough context for us to investigate. Do not forward illegal material; explain what occurred and where it appeared.

How do I make a privacy request?

Email support@svitlolabs.com and describe whether you want to access, delete, correct, or de-identify information. Never send a password, full payment-card number, or raw purchase receipt. Anastasiia Martynovets, Dyad's developer and data controller, will respond within 30 days or the period required by applicable law. Some purchase, accounting, security, dispute-resolution, or fraud-prevention records may need to be retained. See the Privacy Policy for the complete scope.

Still need help?

Contact support@svitlolabs.com.