1. Scope
This policy applies to recurring digital subscriptions purchased directly from Svitlo Labs LLC on the web and processed by Stripe. It does not apply to purchases billed by Apple or another third-party marketplace.
The purchase page identifies the product, price, currency, billing interval, any trial, and the first charge date before you confirm payment.
Web subscriptions are digital services delivered electronically. We do not ship physical goods, so physical shipping and product-return procedures do not apply.
2. How to cancel
Email [email protected] from the address used for your purchase. Include the product name and enough information to identify the subscription. Do not send a full card number or security code.
Send the request before the next renewal date shown in your purchase confirmation. The time we receive your email controls: a request received before renewal is timely even if we finish processing it later. If our processing delay alone causes a renewal charge, we will reverse that charge.
Unless a refund ends access earlier, cancellation stops future renewals and your access continues through the end of the current paid period. No further subscription charge will be made after cancellation takes effect.
3. First-payment refund
You may request a full refund of the first paid web subscription charge for each Svitlo Labs product within 14 calendar days after that charge. This applies whether the first charge occurs immediately or after a free or discounted trial.
The 14-day benefit applies once per customer and product and is intended to let you evaluate the initial paid subscription. If local law gives you broader or non-waivable rights, those rights also apply.
When a full refund is issued, we may end access to the refunded subscription when the refund is approved.
4. Renewals and other refundable charges
Renewal charges are not refundable merely because the service was not used or a cancellation request was sent after renewal. We will refund or correct a renewal when:
- The same subscription was charged more than once in error.
- The amount or timing differs from the terms disclosed at checkout without a valid reason.
- A timely cancellation request was received before renewal but our processing delay caused the charge.
- The service was materially unavailable and applicable law requires a refund.
- Another refund right is required by the law that applies to you.
We do not provide partial or prorated refunds for unused time after a standard cancellation.
5. How to request a refund
Email [email protected] and include:
- The email address used at checkout.
- The Svitlo Labs product name.
- The purchase or receipt date and, if available, the Stripe receipt or invoice reference.
- A short explanation if the request concerns a duplicate, incorrect, or unauthorized charge.
Never send your full card number, bank credentials, password, or security code. We may ask for limited additional information to verify the purchase and protect the account.
Contacting us first is usually the fastest way to correct a billing issue. This does not restrict any right to contact your payment provider or exercise a legal remedy.
6. Refund method and timing
Approved refunds are returned to the original payment method through Stripe. We submit an approved refund promptly. Your bank or card issuer typically posts it within 5–10 business days, but timing can vary by provider and country.
If the original payment method cannot receive the refund, we will work with Stripe and you on an available lawful alternative. Currency conversion or bank fees charged independently by your provider may not be recoverable from Svitlo Labs.
7. Trials and promotional offers
Trials and introductory offers vary. The checkout page shows whether an offer has a trial, its duration, the first charge date, and the recurring price afterward. To avoid the first charge, email your cancellation request before the disclosed trial end or first charge date.
A free trial has no payment to refund. If a trial converts to a paid subscription, the resulting first payment is covered by the 14-day first-payment rule above.
8. Apple App Store purchases
Apple controls billing, cancellation, and refunds for subscriptions or purchases made through the App Store. We cannot issue those refunds through Stripe. Use your Apple subscription settings or Apple’s refund-request process.
9. Contact
Billing, cancellation, and refund requests: [email protected]
Legal questions: [email protected]
Registered and mailing address: 30 N Gould St Ste R, Sheridan, WY 82801, United States.